Read this and completed activities (small red book, not appropriate to transer to here). Useful advice - I need to return to scan this booklet at each writing phase (will only take ~ 15 mins each time, I should think). Did not fully understand the Kano diagram, figure 1 in that book and so looked it up via google to www.changingminds.org/explanations/needs/kano_needs.htm. Understand it better now - it was the unspoken / spoken dotted lines that confused me.
ACTION: set up filing system
ACRTION: Review 'plain english' tutprial on OU website.
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